In the second half of January of this year, I began working as a client service representative, a job that I've officially never had before. For one of the country's largest health insurance companies, I help physicians' offices obtain authorization for diagnostic imaging procedures. I enjoy the job more than I thought I would. I enjoy receiving phone calls from across the country, even Aiea, Hawaii!. I like being called "Miss Debra" or "Miss Debbie" by Southern callers. An appreciable number of my ancestors lived in the South. Some people are very appreciative. The thanks I receive seems to make up for the times when I should have been thanked in the past and I never was.
Some of the callers live in the same areas that my ancestors did. Waiting for the computer's screens to advance I used to make little comments about them, but it affected the speed and number of calls I handled, so I had to stop. However, yesterday I had a very nice woman with the same name living in the area my grandmother's family came from, so I had to say something. I have talked with some very nice people and I wished I could continue talking with them, but the demands of my job prevent me from doing so.